Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused or in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kinerack.com. Please note that returns will need to be sent to the following address: 1907 S. Harding, Urbana, Il, 61801

If your return is accepted customer is responsible for return packaging and shipping. 

You can always contact us for any return question at info@kinerack.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received your return and you’ll be automatically refunded on your original payment method within 2 business days after receiving. Please remember it can take some time for your bank or credit card company to process and post the refund too.